TopOperations for Microsoft Cloud Services
Support and monitoring of Microsoft Cloud Services
As your Microsoft Cloud Solution Provider (CSP), we offer you the opportunity to acquire Microsoft products directly through conova and receive ongoing support from our certified experts. With TopOperations for Microsoft Azure, we also provide the optimal foundation for the managed operation of your Azure VMs by conova. To do this, a dedicated management and monitoring solution (Bridge VM) is used.
Advantages
- 24/7 operation of the management and monitoring solution by certified conova specialists
- Consultation and support from our experts
- Unified monitoring of all your services (both conova and Azure) via a central platform with customizable views and long-term evaluations
- Encrypted transmission of monitoring and performance data to conova data centers
- An ideal foundation for implementing hybrid setups – all from a single source
Acquiring Microsoft Cloud Subscriptions through conova
The Cloud Solution Provider (CSP) program is the standard acquisition method for Microsoft subscriptions. As a Microsoft Cloud Solution Provider Direct (1-Tier), Microsoft licenses, services and resources can be purchased directly through conova.
TopOperations for Microsoft 365 Basic
The certified Microsoft experts at conova gladly assist customers with ongoing support in Microsoft 365. For this purpose, granular delegated admin rights in the customers’ tenant are required. Access to this is via personalized users with activated multi-factor authentication.
TopOperations for Microsoft Azure
TopOperations for Microsoft Azure is the prerequisite for the operation of your Microsoft Azure VMs by conova experts. It is operated using a bridge VM in the Azure cloud and the data is then encrypted and transmitted to our data centers. A personal dashboard gives a central view of your systems, regardless of whether they run in the conova data centers or in Azure. A separate service level agreement regulates conova’s response time.
| conova Service | Cloud Solution Provider (CSP) | TopOperations for Microsoft 365 Basic | TopOperations for Microsoft Azure |
| Procurement of Microsoft Cloud Subscriptions via conova | ✓ | optional | optional |
| Granular delegated admin privileges (GDAP) for conova 1) | ✓ | ✓ | |
| Monitoring and operation of the Bridge VM | ✓ | ||
| Service Level Agreement 2) | ✓ | ||
| Resources/Licenses | Billing via Microsoft CSP Programm | Billing viaMicrosoft CSP Programm | Billing via Microsoft CSP Programm |
| Support and Config changes | — | hourly account | hourly account |
| Set-up costs (one-time expense) | — | upon request | upon request |
| Price per month | — | upon request | upon request |
1) Includes the setup of two emergency access accounts. These serve to ensure independent administrative access to the Microsoft tenant in the event of an emergency. The tenant is accessed via personalized users with activated multi-factor authentication.
2) SLA Economy included, SLA Business and First Class (24/7) optional – further information about SLA on request). The Service Level Agreement (SLA) for public clouds defines the response time from conova. An SLA cannot be booked to restore services from the public cloud.
Notes:
• Billing is carried out via Microsoft Tenant.
• Get your Microsoft Cloud licenses from conova now. As a Microsoft Cloud Solution Provider Direct (first tier), we now offer everything from a single source. With contracts made with a minimum 12-month term, we grant you discounts on Microsoft Azure and Microsoft Office 365 licenses. Billing takes place dynamically according to use.
Contract details:
• Minimum contract period 36 months.
• Errors and changes reserved.
EXPAND TOPOPERATIONS FOR MICROSOFT CLOUD SERVICES WITH THE FOLLOWING SERVICES
As a CSP partner, conova offers public cloud services combined with traditional data center services, thereby joining the best of both worlds. TopOperations for Microsoft Cloud Services serves as the foundation for addition public cloud services managed by conova and can be supplemented with the following products: TopServer Managed Microsoft Azure, TopFirewall for Private and Public Clouds, TopBackup for Microsoft Azure and Microsoft 365, TopMail Microsoft 365 Protection, TopConnect, …
Ask our experts about other public cloud and hybrid services from conova!
Just send us a short inquiry to sales@conova.com or simply fill out our contact form.
Frequently asked questions related to Microsoft Cloud Services
How can I purchase Microsoft licenses?
Microsoft subscriptions can be purchased via the Cloud Solution Provider (CSP) program. As a CSP partner, conova can officially distribute Microsoft licenses while also providing support and consultations.
What is a Bridge VM?
A Bridge WM is used in a virtual environment to route and filter traffic between different VMs or between virtual and physical networks. In a typical configuration, the bridge VM acts as a kind of hub that manages the traffic between the VMs and the rest of the network.
What is necessary in order to outsource the operation of Microsoft Azure VMs to conova?
TopOperations for Microsoft Cloud Services is a prerequisite for having Microsoft Azure VMs operated by conova. The conova experts need user rights in the customer’s Microsoft tenant.
