{"id":3368,"date":"2018-04-06T10:16:02","date_gmt":"2018-04-06T08:16:02","guid":{"rendered":"https:\/\/www.conova.com\/?page_id=3368"},"modified":"2025-03-24T11:54:51","modified_gmt":"2025-03-24T10:54:51","slug":"support","status":"publish","type":"page","link":"https:\/\/www.conova.com\/en\/support\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"service-support\" data-id=\"10\" id=\"SR7_10_1\" class=\"rs-ov-hidden\" data-version=\"6.7.51\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_10_1-14\" data-key=\"14\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_10_1-14-4\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/www.conova.com\/wp-content\/uploads\/2018\/04\/Header_Datacenter2.jpg\" alt=\"\" title=\"Header_Datacenter2\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_10_1-14-0\" class=\"sr7-layer\">SERVICE & <br \/>\nSUPPORT<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_10_1-14-3\" class=\"sr7-layer\">SERVICE & SUPPORT<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_10_1-222\" data-key=\"222\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/www.conova.com\/wp-content\/uploads\/2018\/04\/Header_Datacenter2.jpg\" width=\"0\" height=\"0\" data-dbsrc=\"Ly93d3cuY29ub3ZhLmNvbS93cC1jb250ZW50L3VwbG9hZHMvMjAxOC8wNC9IZWFkZXJfRGF0YWNlbnRlcjIuanBn\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_10_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_10_1\",el:[570,570,570,370,370],type:'standard',shdw:'0',gh:[570,570,570,370,370],gw:[1240,1240,1160,820,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},googleFont:\"ignore\",plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_10_1\"].state=true;} else if(SR7.PMH[\"SR7_10_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_10_1\"].fn,19);}};SR7.PMH[\"SR7_10_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_custom_heading text=&#8221;Actual status&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/status.conova.com\/small_view.php\" width=\"980\" height=\"1020\" frameborder=\"0\" data-borlabs-cookie-iframe-spared=\"\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4>You want to receive all updates easily via push notification?<\/h4>\n<p>Just register <a href=\"https:\/\/status.conova.com\/en\" target=\"_blank\" rel=\"noopener\">here<\/a> via the <strong>subscribe button<\/strong> to the mailing list.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Technical Support&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1524500855404{background-color: #e7e7e7 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][vc_empty_space height=&#8221;20px&#8221;][vc_single_image image=&#8221;371&#8243; img_size=&#8221;medium&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h3>Support<\/h3>\n<p><span lang=\"EN-US\">You can reach our IT help desk at +43 662\/22 00-444 at the support times listed below.<\/span><\/p>\n<p><span lang=\"EN-US\">Monday to Friday: 7:30 a.m. until 10 p.m.<br \/>\nSaturday, Sunday &amp; public holidays: 10 a.m. until 6 p.m.<\/span><\/p>\n<p><span lang=\"EN-US\">Customers without a support agreement can contact us under 0900\/84 40 74 during support hours (Fee-based hotline: \u20ac 1.80 per minute).<\/span>[\/vc_column_text][vc_column_text]<span lang=\"EN-US\">E-mail addresses at a glance:<\/span><\/p>\n<ul>\n<li><a href=\"mailto:support@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:&#115;u&#112;&#112;&#111;rt&#64;c&#111;&#110;&#111;va.c&#111;&#109;\">supp&#111;&#114;&#116;&#064;c&#111;n&#111;&#118;a.com<\/a><\/a> First Level Support for conova customers<\/li>\n<li><a href=\"mailto:support@tophosting.at\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:s&#117;p&#112;&#111;r&#116;&#64;&#116;&#111;phos&#116;&#105;ng&#46;&#97;t\">su&#112;p&#111;&#114;t&#064;&#116;&#111;p&#104;&#111;&#115;&#116;in&#103;&#046;&#097;&#116;<\/a><\/a> Support for TopHosting products<\/li>\n<li><a href=\"mailto:networksupport@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:n&#101;&#116;wor&#107;&#115;u&#112;&#112;&#111;&#114;&#116;&#64;cono&#118;&#97;&#46;c&#111;&#109;\">&#110;e&#116;w&#111;rks&#117;&#112;&#112;o&#114;t&#064;&#099;ono&#118;&#097;&#046;&#099;&#111;m<\/a><\/a>\u00a0Network support, firewalls<\/li>\n<li><a href=\"mailto:sales@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:s&#97;&#108;es&#64;c&#111;&#110;ov&#97;&#46;&#99;&#111;m\">&#115;&#097;l&#101;s&#064;con&#111;v&#097;&#046;&#099;om<\/a><\/a> Sales, orders, product questions<\/li>\n<li><a href=\"mailto:billing@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:&#98;&#105;&#108;l&#105;&#110;&#103;&#64;c&#111;&#110;&#111;va.&#99;&#111;&#109;\">&#098;&#105;l&#108;in&#103;&#064;&#099;on&#111;&#118;&#097;.c&#111;&#109;<\/a><\/a> Questions concerning billing<\/li>\n<li><a href=\"mailto:marketing@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:&#109;arket&#105;&#110;&#103;&#64;co&#110;&#111;v&#97;.c&#111;m\">&#109;a&#114;&#107;e&#116;&#105;ng&#064;&#099;&#111;n&#111;v&#097;.co&#109;<\/a><\/a> Marketing, Public Relations<\/li>\n<li><a href=\"mailto:bewerbung@conova.com\" target=\"_blank\" rel=\"noopener noreferrer\"><a href=\"mailto:b&#101;we&#114;&#98;&#117;n&#103;&#64;&#99;&#111;&#110;ova.&#99;om\">&#098;e&#119;&#101;&#114;b&#117;&#110;g&#064;c&#111;&#110;ov&#097;.&#099;om<\/a><\/a> Job Applications<\/li>\n<li><a href=\"mailto:datenschutz@conova.com\"><a href=\"mailto:&#100;&#97;&#116;&#101;n&#115;&#99;h&#117;t&#122;&#64;&#99;o&#110;&#111;va&#46;c&#111;m\">&#100;&#097;&#116;&#101;&#110;schut&#122;&#064;c&#111;&#110;o&#118;&#097;.&#099;&#111;m<\/a><\/a> Privacy issues<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Teamviewer&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/4&#8243;][vc_column_text]<span lang=\"EN-US\">Our experts will help you quickly and uncomplicatedly using TeamViewer. Simply download TeamViewer for Windows or Mac, open the file and give us the displayed ID and password.<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;my-link-style&#8221;][vc_single_image image=&#8221;736&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/www.conova.com\/externals\/TeamViewerQS_conova.exe&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;my-link-style&#8221;][vc_single_image image=&#8221;1929&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/www.conova.com\/externals\/TeamViewerQS_MacOS_conova.zip&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>numbers and e-mail-adresses to contact conova&#8217;s support team. <\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3368","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service &amp; 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